Privacy Policy

Last Updated: November 25, 2025

1. Introduction

MVDS Solutions FZ-LLC ("we," "our," or "us") operates the My Aris mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Company Details:

• Name: MVDS Solutions FZ-LLC

• Address: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, CWEP2145, United Arab Emirates

• Phone: +971585654615

• Tax ID: 105220044900001

Please read this Privacy Policy carefully. By using the App, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register and use My Aris, we collect:

• Account Information: Name, email address, phone number, password

• Profile Information: Company details, property information, user preferences

• Business Information: Property listings, pricing, availability calendars

• Guest Information: Names, contact details, booking information, check-in/check-out dates

• Communication Data: Messages exchanged with guests, message templates, translation requests

• Payment Information: Processed through third-party payment processors (we do not store full payment card details)

2.2 Information Automatically Collected

• Device Information: Device type, operating system, unique device identifiers, mobile network information

• Usage Data: App features accessed, time spent in the App, interaction patterns

• Location Data: Approximate location based on IP address (precise location only if you grant permission)

• Log Data: Error reports, crash data, performance metrics

• Push Notification Tokens: For sending notifications about bookings, messages, and updates

2.3 Information from Third-Party Services

We integrate with the following services that may share data with us:

• Hostaway: Reservation data, property listings, calendar information, guest communications

• Firebase (Google): Authentication, database storage, file storage, analytics

• OpenAI: Message processing and AI-powered features

• Google Translate: Message translation data

• Notion: Documentation and operational data

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Creating and managing your account

• Facilitating property and reservation management

• Enabling communication between property managers and guests

• Processing bookings and generating reports

• Providing calendar and scheduling features

• Sending automated messages and notifications

3.2 Service Improvement

• Analyzing usage patterns to improve features

• Developing new functionalities

• Troubleshooting and fixing bugs

• Personalizing your experience

3.3 Communication

• Sending service-related notifications

• Providing customer support

• Sending updates about new features

• Marketing communications (with your consent)

3.4 Security and Compliance

• Protecting against fraud and unauthorized access

• Enforcing our Terms and Conditions

• Complying with legal obligations

• Resolving disputes

3.5 Analytics and Insights

• Generating business analytics and reports

• Analyzing booking trends and occupancy rates

• Evaluating review and rating patterns

• Market value assessments

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted service providers who assist us:

• Firebase/Google Cloud: Cloud infrastructure, database, storage, authentication

• Hostaway: Property management system integration

• OpenAI: AI-powered features and message processing

• Google Translate: Message translation services

• Expo: Push notification delivery

• Notion: Operational data management

These providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes

• Protect our rights and property

• Prevent fraud or security issues

• Protect the safety of users or the public

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (SSL/TLS)

• Encryption of sensitive data at rest

• Secure authentication mechanisms

• Regular security audits and monitoring

• Access controls and authentication requirements

• Firebase Security Rules for database protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active

• Necessary to provide services

• Required by law or regulation

• Needed to resolve disputes or enforce agreements

Specific Retention Periods:

• Account data: Until account deletion + 30 days

• Booking records: 7 years (for tax and legal compliance)

• Communication logs: 3 years

• Analytics data: 2 years (aggregated form)

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information through the App settings.

7.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your account and personal data. Note that some information may be retained as required by law.

7.4 Marketing Communications

You can opt out of marketing communications by:

• Using the unsubscribe link in emails

• Adjusting notification settings in the App

• Contacting us directly

7.5 Push Notifications

You can disable push notifications through your device settings.

7.6 GDPR Rights (for EU Users)

If you are in the European Union, you have additional rights:

• Right to object to processing

• Right to restrict processing

• Right to lodge a complaint with a supervisory authority

7.7 Exercising Your Rights

To exercise any of these rights, contact us at: [your contact email]

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and countries where our service providers operate. These countries may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses

• Adequacy decisions by relevant authorities

• Participant certification in recognized frameworks

9. Children's Privacy

My Aris is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the new policy in the App

• Sending an email notification

• Displaying an in-app notice

Continued use of the App after changes constitutes acceptance of the updated policy.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know if personal information is sold or disclosed

• Right to opt-out of the sale of personal information

• Right to deletion

• Right to non-discrimination

We do not sell personal information.

13. Contact Us

For questions, concerns, or to exercise your rights, contact us:

MVDS Solutions FZ-LLC

• Email: [your support email]

• Phone: +971585654615

• Address: Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, CWEP2145, United Arab Emirates

14. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at: [DPO email]

Acknowledgment: By using My Aris, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.